Here we answer the questions our customers ask us most. If you can't find yours, message us on WhatsApp or Instagram.
Orders
How can I place an order or customize a product?
You can buy directly through our online store. If you'd like to customize a product, visit us at any of our stores or contact us to learn about the available options, production times and applicable conditions.
How do I know my order is confirmed?
Once your payment is approved, you'll receive an email with the confirmation and details of your order. If you can't find it, we recommend checking your spam folder.
Can I change my shipping address after placing my order?
If your order hasn't been processed yet, we can help you update the delivery address. We recommend contacting us as soon as possible.
Can I change my billing details after placing my order?
If you need to correct your billing details, contact us as soon as possible. Changes can only be made before the invoice is issued.
Shipping & exchanges
How much does shipping within Mexico cost?
Shipping to any destination within Mexico costs $250 MXN.
It's free on orders over $4,000 MXN.
Do you ship internationally?
Yes. International shipping (excluding the United States) costs $2,000 MXN (approx. $113 USD).
Shipping to the United States costs $1,000 MXN (approx. $57 USD).
When will my order ship?
Estimated shipping time is 3 to 5 business days within Mexico, except extended zones, and 3 to 7 business days abroad, subject to variation depending on the carrier and the destination.
How long will my order take to arrive?
Domestic shipments within Mexico have an estimated delivery time of 3 to 5 business days from the moment they leave our warehouse, except extended zones. International shipments have an estimated delivery time of 3 to 7 business days, depending on the carrier, logistics and the customs regulations of the destination country.
What is your exchange and return policy?
We accept exchanges within 30 calendar days of purchase, with a maximum of 3 exchanges per order. Products must be unused, in perfect condition and with their original tags.
We do not accept returns or offer refunds.
For more information, see our Exchanges & Returns section.
Our products
Do you only sell boots?
No. Besides boots you'll find premium denim made in Mexico, leather jackets, belts and leather accessories. All within the same contemporary western world.
Where can I find information about sustainability?
At Montserrat Messeguer we work with materials chosen for their quality and durability. We aim to create products designed to stay with you for a long time, encouraging more mindful and responsible consumption. For more information about our materials and processes, you can contact us directly.
Do you offer gift cards?
Yes. We offer digital gift cards that can be used both in our online store and in our physical stores.
We also issue gift cards as an alternative in our exchange process. If you choose a lower-priced product, the difference is given as a gift card. If you'd rather not choose another product, a gift card is issued for the amount paid for the product, excluding shipping costs.
All gift cards are valid for 1 year from their issue date.
Our boots
What makes Montserrat Messeguer different from other boot brands?
We reinterpret the western aesthetic through a contemporary, feminine lens. Our boots aren't just for ranch life or just for the city: they're made for both. Every pair is handmade in Mexico, with genuine leather and artisanal processes that take their time.
Are they really made in Mexico?
Yes. Every pair is made in Mexico with artisanal processes. We're proud of that, and of the hands that make it possible.
Why do they cost more than other boots?
Because behind every pair there's a painstaking artisanal process, genuine leather and a design made to last years, not seasons. It isn't an expense, it's an investment in a pair you'll wear for a lifetime.
Sizes & stores
What size should I order?
Every product has a size guide to help you choose the right option. If you have questions about fit or are between two sizes, you can contact our customer care team for personalized advice before you buy.
How do I choose my size?
Each style has its own last. Because it's genuine leather, the boot molds to your foot as you wear it. If you have questions about your size or which style suits you, message us on WhatsApp before you buy: we'll help you choose the ideal size and style for you.
Where can I try on the boots?
We have three stores in Mexico City: Roma Norte, Condesa and Altavista. Come try on the style you like, we love having you.
Need some help?
Our customer care team is available Monday to Thursday, 10:00 to 18:00, and Fridays, 10:00 to 15:00.